Senior Product Owner & Digital Workplace / Collaboration Architect
Mohamad Fayed
About Me
Enterprise Solution Architecture • Digital Workplace • Collaboration Platforms
I am a senior Product Owner and Solution Architect with 18+ years of experience in enterprise IT environments. My background combines Digital Workplace ownership, collaboration architecture, and delivery leadership across complex, multi‑country contexts. I work at the intersection of business, architecture, and execution, with strong foundations in Cisco and Microsoft ecosystems.
Profile
I am an enterprise IT professional with a background in Digital Workplace platforms, collaboration technologies, and large‑scale enterprise environments. My career spans solution architecture, consulting, and product ownership roles across vendors, system integrators, and service providers.
I specialize in bridging business needs with technical architecture and execution. I am comfortable operating between stakeholders, architects, and delivery teams, ensuring alignment, clarity, and sustainable outcomes.
My current focus is on Digital Workplace domains, collaboration platforms, and enterprise solution architecture, with strong attention to governance, scalability, and delivery quality.
Professional Experience
2024 - Present
Product Owner – Digital Workplace
Proximus NXT · Belgium
- Own product vision, roadmap, and backlog for the Digital Workplace domain.
- Lead a cross‑functional team of ~10 across support, implementation, architecture, and development.
- Act as primary interface between stakeholders, delivery teams, and architecture.
- Drive prioritization based on value, quality, and strategic alignment.
- Increasing involvement in solution architecture decisions supporting platform evolution.
2018 - 2024
Senior Unified Communications Solution Architect / Consultant
Orange Business · Belgium
- Architecture ownership for enterprise collaboration and Digital Workplace solutions.
- Translate business requirements into actionable solution designs and strategies.
- Act as technical single point of contact for complex customer engagements.
- Support presales and solution scoping activities.
- Deliver solutions in multi‑country enterprise contexts.
2014 - 2018
Unified Communications Expert / Lead Engineer
Damovo · Belgium
- Technical lead for enterprise collaboration solutions.
- Architecture and delivery ownership for high‑complexity environments.
- Group escalation expert and subject‑matter authority.
- Contributor to operational governance and standards.
2011 - 2014
Senior Customer Support Engineer (TAC)
Cisco · Belgium
- Senior escalation engineer for enterprise collaboration platforms.
- Worked directly with Cisco business units, development teams, and enterprise customers.
2008 - 2011
Customer Support Engineer (TAC)
Estarta Solutions · Jordan
- Telephony team technical lead.
- Worked directly with Cisco backbone TAC, and enterprise customers.
Education
2003 - 2008
Bachelors of Computer Engineering
University of Jordan
Selected Project Experience
- Digital Workplace & Collaboration transformations for BASF, 3M, General Electric, Cognizant, Belfius
- Enterprise UC migrations and integrations across Belgium, Germany, France, UK, Netherlands, US
- UCaaS Solution Design for Orange Business
- Collaboration platform implementations for STIB, GSK, ULB, Aveve, Indigo
Key Certifications
- CCIE Collaboration (#37178)
- Microsoft Teams Voice Engineer
- VMware Certified Professional
- Webex Calling Administration Professional
- CCVP, CCNA, CCNA Voice
Core Competencies
Solutions Architecture and Design
Advisory and Business Consulting
Technical Documentation Quality and Clarity
Technical Leadership and Governance
Stakeholders Communication and Engagement
Customer Service and Satisfaction
Products I’ve Worked With
